Privacy policy

1. Who we are

Vivo ("we", "us", or "our") is a market research project. This policy explains how we handle information when you visit our website, contact us, or take part in a Vivo study, including surveys and conversations on WhatsApp.

A study may provide an additional notice explaining its questions, purpose, partners, and reward terms. Please read that notice before participating. Contact Vivo through WhatsApp at +1 408-341-9215 with privacy questions.

2. Information we collect

The information we receive depends on how you interact with Vivo:

• Contact and participant details: your WhatsApp number, display name, preferred language, and profile or eligibility information you choose to provide.
• Study responses and communications: survey answers, observations, messages, and any photos, files, or location information you submit. A study should explain when it asks for location or other potentially sensitive information; do not send information that is not needed for the study.
• Participation and rewards: study invitations, completion and verification records, reward amounts, and the contact or payment information needed to arrange an offered reward.
• Technical and referral information: message and survey identifiers, delivery status, timestamps, and information about which invitation or advertisement led to a conversation. Website hosting providers may process IP addresses, browser information, requested pages, and security logs.

This informational website does not contain a sign-up form, install analytics or advertising trackers, or set application cookies. Visiting an external service through a link is subject to that service’s own practices.

3. How we use information

We use information to run and understand research studies, assess eligibility, send study-related messages, record and check responses, prevent duplicate or fraudulent submissions, administer rewards where offered, respond to requests, and keep the service working.

We use responses to identify patterns and prepare research findings. Automated tools, including AI services, may help manage conversations, organize responses, or summarize information. These tools can make mistakes; contact us if something about your participation or reward needs review.

4. How information is shared

• Research findings: we share aggregated or de-identified findings with research partners or clients. Reports are not intended to identify individual participants. Any study proposing to share identifiable responses should explain that sharing and request your agreement first.
• Service providers: providers supporting hosting, data storage, communications, AI-assisted processing, and rewards may process information needed for those services. Relevant services can include Meta’s WhatsApp platform, cloud infrastructure, AI providers such as OpenAI, and payment or mobile top-up providers when a reward requires them.
• Legal and security purposes: we may disclose information when required by law or when reasonably necessary to address fraud, protect safety, or establish or defend legal rights.

We do not sell participants’ contact details. Research findings may be provided commercially. Removing direct identifiers reduces identification risk but does not make every response anonymous, especially if you include identifying details in free text.

WhatsApp and other external services also process information under their own policies. See the WhatsApp Privacy Policy, Meta Privacy Policy, and OpenAI Privacy Policy.

5. Retention and security

We retain personal information for as long as needed for the study, participant support, reward administration, fraud prevention, and applicable legal or accounting obligations. The appropriate period depends on the information and the reason for keeping it. When those reasons no longer apply, we delete it or remove identifying details. Backup copies may persist until they are replaced through normal backup cycles.

We use safeguards intended to protect information, but no online service or transmission is completely secure. Avoid sending passwords, full payment-card details, government identification documents, or other sensitive information through study conversations unless a specific, explained process requires it.

6. Your choices and requests

Participation is voluntary. You may decline an invitation, skip a question, stop a study, or ask us to stop sending study invitations. If you want to stop messages, tell us in your Vivo conversation or contact us using the number below. A request is reviewed by Vivo; this website does not perform automatic account changes.

You can ask to access, correct, or delete your personal information by contacting Vivo on WhatsApp. We may need enough information to verify that the request relates to you. Do not send identity documents unless specifically requested through an appropriate process.

See our data deletion instructions. We may need to keep certain records for unresolved rewards, fraud prevention, or legal obligations, and we will explain applicable limitations. We may be unable to identify and remove your contribution from findings that have already been irreversibly anonymized or aggregated.

Depending on where you live, you may have additional rights, including to object to or restrict certain uses, withdraw consent, request a portable copy, or contact a local data-protection authority. We handle requests according to applicable requirements. Withdrawing consent does not undo processing already carried out.

7. International processing

Vivo’s service providers may process or store information in countries other than where you live, including the United States. Those countries may have different privacy laws. Where applicable law requires protections for an international transfer, those requirements apply to our handling of the information.

8. Children

Vivo studies are intended for adults aged 18 and over. We do not knowingly collect study information from children. If you believe a child has provided personal information, contact us so that we can review and address it.

9. Changes to this policy

We may update this policy as the service changes. The date at the top identifies the latest version. When an update materially changes how we handle information, we will provide additional notice or seek consent where required, rather than relying only on a change to this page.

10. Contact Vivo

For privacy questions, access or correction requests, or concerns about a study, contact Vivo on WhatsApp at +1 408-341-9215. For deletion requests, follow the data deletion instructions.

A WhatsApp link opens a conversation with a suggested message. You decide whether to send it. This site does not send a message on your behalf.